Zynova
Return & Refund Policy
If your order is not right, contact Zynova before sending anything back.
Return authorization
Email ZynovaTrade@gmail.com to request return instructions. Include your order number and reason for the return. Returns sent without prior authorization may not be accepted.
Return address
2108 N ST STE N
Sacramento, CA 95816
USA
Eligibility
Items must be unused, in their original condition and in their original packaging.
Timeframe
Return requests must be made within 30 days of delivery.
Refunds
After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Processing time may vary by payment provider.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
Non-returnable items
Customized items, personalized products and items showing signs of use may not be eligible for return.
Damaged, defective or incorrect items
Contact us as soon as possible with your order number and clear photos so we can review the issue.
Contact
Email ZynovaTrade@gmail.com. We aim to reply within 24–48 hours on business days.