Contact Us

We are here to help you choose, wear and care for your VÉRA STONE jewellery with confidence.

Client services

For product questions, necklace sizing, order updates, care guidance or return support, email ZynovaTrade@gmail.com.

Our team aims to respond within 24–48 hours on business days. Including your order number and the email used at checkout will help us assist you more quickly.

Order and delivery support

If your enquiry concerns an existing order, please include the order number, recipient name and a short description of what you need. Address changes should be requested as soon as possible and cannot be guaranteed once a parcel has been dispatched.

Returns

Contact us before sending any item back so we can confirm eligibility and provide return authorisation. Unapproved returns may not be accepted.

Approved return address
2108 N ST STE N
Sacramento, CA 95816
USA

Product guidance

If you are deciding between pieces, let us know the necklace style, stone, finish or length you are considering. We will help with the available product information so you can choose comfortably.

Thoughtful service is part of the piece—from first question to everyday wear.